Introduction
Boat Hire Pty Ltd (ABN 52 659 815 513), trading as Boat Hire Australia ("we", "us", "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our services, you consent to the practices described in this policy.
This policy applies to all Boat Hire Australia websites, including boathire.com.au, boathiresydney.com.au, boathiregoldcoast.com.au, and boathirewhitsundays.com.au.
Information We Collect
We collect the following types of personal information when you enquire about or book a charter through us:
- Contact details: Full name, email address, phone number, and postal address
- Event details: Date, time, number of guests, type of event, and any special requirements
- Payment information: Credit card or bank details processed securely through our third-party payment processor - we do not store full payment card details on our servers
- Communications: Records of enquiries, emails, phone calls, and correspondence between you and our team
- Website usage data: IP address, browser type, device information, pages visited, and referral sources collected through cookies and analytics tools
How We Use Your Information
We use your personal information for the following purposes:
- Processing bookings: To arrange and confirm your charter, coordinate with boat owners and operators, and manage your booking from enquiry through to completion
- Communication: To respond to your enquiries, send booking confirmations, provide pre-cruise information, and follow up after your charter
- Service improvement: To analyse how our services are used and improve our website, booking process, and customer experience
- Marketing: To send you information about promotions, special offers, and new services - only with your consent, and you may opt out at any time
- Legal obligations: To comply with applicable laws, regulations, and legal processes
Data Sharing
As a charter boat broker, we share relevant booking details with independent boat owners and operators solely to fulfil your booking. This includes your name, contact details, event date, guest numbers, and any special requirements.
We may also share your information with:
- Payment processors: To securely process your payments
- Service providers: Third-party tools we use for email, analytics, and website hosting, under strict data processing agreements
- Legal authorities: When required by law or to protect our legal rights
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Analytics
Our websites use cookies and similar technologies to improve your browsing experience and analyse website traffic. Specifically, we use:
- Google Analytics: To understand how visitors interact with our website, including pages visited, time on site, and traffic sources. Google Analytics uses cookies to collect anonymised usage data.
- Google Tag Manager: To manage and deploy tracking scripts on our website
- Essential cookies: Required for the website to function correctly, including session management and security
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- SSL/TLS encryption on all our websites
- Secure third-party payment processing (we do not store card details)
- Access controls limiting staff access to personal information on a need-to-know basis
- Regular security updates and monitoring of our systems
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate, incomplete, or out-of-date information
- Deletion: Request that we delete your personal information, subject to our legal obligations to retain certain records
- Opt out: Unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18 without parental or guardian consent. If you are under 18, please have a parent or guardian make enquiries and bookings on your behalf.
If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Complaints
If you believe we have breached the Australian Privacy Principles or have a complaint about how we handle your personal information, please contact us at [email protected]. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
Contact Us
For any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
- Email: [email protected]
- Phone: 02 9469 6620
- Entity: Boat Hire Pty Ltd (ABN 52 659 815 513)
Last updated: March 2026